About This Role
Miratech is a global IT services and consulting company that helps visionaries change the world. This role requires a technically skilled professional with 4+ years of experience in CCaaS and cloud-based contact center environments.
Requirements
- Design and enhance proactive monitoring capabilities for AWS Amazon Connect CCaaS platforms
- Collaborate closely with developers, architects, and platform owners
- Troubleshoot and resolve production incidents
- Partner with vendor teams to drive operational improvements
- Develop and maintain Amazon CloudWatch dashboards
Benefits
- Culture of Relentless Performance
- Competitive Pay and Benefits
- Work From Anywhere Culture
- Growth Mindset
- Global Impact
- Welcoming Multicultural Environment
- Social Sustainability Values
Originally posted on Himalayas