About This Role
The focus includes automation, continuous integration and deployment (CI/CD), observability, and cloud-native operations to support Zoom's UCaaS and CCaaS services. About the Team Zoom DevOps Engineers ensure seamless functionality and continuous availability to deliver an exceptional user experience. Responsibilities include building and deploying Zoom UCaaS and CCaaS services, managing cloud infrastructure, and developing automation to minimize manual tasks. Required expertise includes SBC knowledge, VOIP skills, Kubernetes, Docker, AWS, OCI, Git, CICD, Terraform, Redis, Python, ELK, Grafana, and Prometheus. Automating deployment and configuration of VoIP systems using CI/CD pipelines while managing VoIP infrastructure as code with tools like Terraform or Ansible for consistency.
What you can expect Joining this group involves working in a dynamic and impactful setting, collaborating with Developers, Infrastructure Engineers, and Product teams to create and sustain resilient systems. The focus includes automation, continuous integration and deployment (CI/CD), observability, and cloud-native operations to support Zoom's UCaaS and CCaaS services. Responsibilities include deploying and managing services across multi-cloud platforms while overseeing multiple offerings such as Zoom Phone, Zoom Contact Center, and Telephony Gateway service. About the Team Zoom DevOps Engineers ensure seamless functionality and continuous availability to deliver an exceptional user experience. Responsibilities include building and deploying Zoom UCaaS and CCaaS services, managing cloud infrastructure, and developing automation to minimize manual tasks. The role involves on-call ownership for assigned services. Required expertise includes SBC knowledge, VOIP skills, Kubernetes, Docker, AWS, OCI, Git, CICD, Terraform, Redis, Python, ELK, Grafana, and Prometheus. Responsibilities Managing and supporting Session Border Controller infrastructure and associated systems to ensure seamless operation and reliability. Automating deployment and configuration of VoIP systems using CI/CD pipelines while managing VoIP infrastructure as code with tools like Terraform or Ansible for consistency. Monitoring and optimizing the performance and reliability of VoIP systems, including implementing automated evaluations to assess audio quality and operational performance. Managing containerized Voice over IP applications using Docker and Kubernetes platforms. Ensuring high availability, disaster recovery processes, and overall resilience for voice-related services. Collaborating with development and operations teams to ensure seamless integration, effective communication, and prompt troubleshooting and resolution of issues within VoIP infrastructure systems. What we're looking for 3+ ye