Digital Support Intelligent Automation Solutions Engineer

Job Requisition ID # 26WD99564 Position Overview We're hiring a Digital Support Intelligent Automation Solutions Engineer to design, build, and iterate on practical technology solutions that improve how Customer Technical Success teams work. This role is the technical builder behind the Digital Support Technology Transformation Team. You will help turn real operational pain points into working tools and workflows that reduce effort, improve consistency, and create better support experiences for employees and customers. Work may range from lightweight internal web-based prototypes to workflow automations that connect tools such as Airtable, Slack, Slackbots, Salesforce, n8n, Microsoft Power Platform, Copilot Studio, and other Autodesk-approved platforms. This is a builder role with a solution-architect mindset. The focus is on solving business problems with the right technical approach, whether that means connecting APIs, connecting to business data in Snowflake, integrating MCP-based services or AI tool connectors, automating a handoff, building a small internal UI, creating an AI-assisted workflow, or prototyping a capability that can later scale through the right platform or engineering team. Responsibilities Collaborate with stakeholders to understand operational pain points and translate requirements into pilot-ready automation solutions Rapidly build POCs to test hypotheses, validate feasibility, and iterate based on measurable success criteria and feedback Build production-aware prototypes with reusability, security, maintainability, and future scale in mind Integrate automation solutions with enterprise systems, APIs, AI tool connectors, MCP-based services, and data sources such as Salesforce Service Cloud or Snowflake Build or integrate lightweight internal tools, including web-based prototypes, Slackbots, and workflow automations Troubleshoot and improve pilot reliability by implementing logging, error handling, and basic observability across workflows and