About This Role

Legal Records Retrieval Specialist (Experienced)

Full-time | Fully remote

Apply here: https://operationsarmy.com/application

About the job

We are looking for an experienced Legal Records Retrieval Specialist to join a growing, fully remote team focused on end-to-end medical-records retrieval for lawyers and specialty healthcare providers.

As a Legal Records Specialist, you will work directly with healthcare providers and internal tools to ensure records are obtained accurately, quickly, and compliantly.

This is a high-impact role where you will combine process discipline with problem-solving creativity and help shape the playbooks and automation features used across the team.

What You'll Do

Manage end-to-end record retrieval for assigned customers and providers.
Build, standardize, and continuously improve playbooks for high-volume hospitals, billing groups, and provider networks.
Ensure accuracy and compliance — clean ROIs, affidavits, billing records, and complete document sets with zero rework.
Identify workflow improvements and collaborate with engineering and product teams to help automate repetitive steps.
Share learnings with teammates, standardize best practices, and raise quality standards.

What Success Looks Like

Noticeable reduction in average days-to-receipt across assigned providers.
Documented playbooks for facilities that are shared and reused by teammates.
Consistent delivery of complete, compliant record sets — no follow-up rework required.
Ongoing contributions to process and product improvements.

What We're Looking For

Significant prior experience in legal record retrieval, with a deep understanding of the retrieval process, providers, and records.
Strong work ethic and ownership mindset — pride in doing things right.
Excellent communication skills — comfortable calling provider offices and following up until the job is done.
Organized and detail-oriented — able to manage multiple requests without errors.
Tech-savvy — quick to learn new tools and workflows.
Team player who cares about improving processes, not just checking boxes.