About This Role
Sonatype is the software supply chain management company that invented componentized software development and pioneered the software supply chain category. As leaders in the open-source community and the DevSecOps industry, we run the world’s largest repository of Java open-source components—Maven Central. Our groundbreaking, full-spectrum platform empowers customers to rapidly create, deploy, and maintain innovative software at scale, all while aligning directly to their business needs. Trusted by more than 2,000 organizations—including 70% of the Fortune 100—and over 15 million software developers, Sonatype’s tools and guidance help deliver exceptional, secure software. From inventing modern artifact management with Nexus Repository to introducing the world’s only solution that halts malicious open-source malware in its tracks, we’re committed to constant innovation. We leverage AI/ML to give our clients, developers, and the industry complete confidence in the quality, automation, and security of their software. Learn more at www.sonatype.com What you'll do: Debug and troubleshoot incidents with Sonatype products and solutions Reproduce defects and file actionable issues for product engineering Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more) Represent Technical Support and customer interests in Engineering and Product Management discussions Assist product management in developing and prioritizing enhancement lists Summarize, communicate, and escalate customer experiences to management Contribute to and maintain our Knowledge Base Contribute to our diagnostic tools and utilities, and create new ones Respond to customer inquiries via support cases, email, chat, and phone Who you are: 4+ years experience supporting complex enterprise software solutions Strong ability to read and understand Java code is necessary Experience using Rest APIs Experience with testing and/or development of production quality J