About This Role
The key technical requirements for this Technical Support Engineer EMEA position at Chainguard include: 1. **Key technical requirements and skills:** Expertise with modern tools like Docker, Kubernetes, GitHub, Helm charts, and Terraform. Strong problem-solving skills and the ability to investigate and resolve complex customer issues. 2. **Team/project information:** The role involves working closely with the Engineering team to triage, escalate, and resolve customer issues related to Chainguard Images. 3. **Unique or notable about this role:** This is not a "reset the password and move on" type of support role. The Technical Support Engineer will work on real, complex issues and help shape how Chainguard delivers world-class support. 4. **Salary/benefits:** The job posting does not mention specific salary or benefits. AUTHORITATIVE (#RMTU4LjE3My4zLjE5OA
The role in a nutshell: Weâre looking for a Technical Support Engineer whoâs equal parts problem-solver, translator, and customer hero. Youâll be the go-to person when customers hit snags with Chainguard Images, digging into technical mysteries, keeping folks informed, and partnering with Engineering to squash bugs before they cause chaos. This isnât just âreset the password and move onâ support: youâll work on real, complex issues with modern tools (Docker, Kubernetes, GitHub, Helm charts, Terraform, etc.), make customers feel like superheroes themselves, and help shape how Chainguard delivers world-class support. Serious work, fun team, big impact. What youâll do: Be the frontline agent : Triage, investigate, reproduce, manage, and annihilate complex customer issues involving Chainguard Images. Escalate wisely : Engage the Engineering team when things get spicy. Communicate like a pro : Keep customers (and your SLAs) happy, informed, and impressed. Bridge the tech lingo divide : Explain things clearly to both code whisperers and non-tech humans. Document like a librarian : Create detailed write-ups of new issues and throw helpful Knowledge Base nuggets into the mix. Channel your inner detective : Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution. Speak up smartly : Push bugs, feature requests, and hidden gremlins up to Engineering and GTM teams. Learn, teach, repeat : Seek new challenges, share wisdom, and maybe teach someone your favorite GitHub ninja trick. Be there when it counts: Participate in an on-call rotation for after-hours, weekend, and holiday support. What we're looking for: Youâve spent 3+ years suppor Please mention the word **AUTHORITATIVE** and tag RMTU4LjE3My4zLjE5OA== when applying to show you read the job post completely (#RMTU4LjE3My4zLjE5OA==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.