About This Role
The Technical Support Engineer role at Aloware, a leading cloud-based contact center software company, requires at least 2 years of experience in technical support, solutions engineering, or a similar SaaS-facing role. The ideal candidate should have prior experience in SaaS and VoIP environments, with familiarity in tools like Salesforce, HubSpot, Jira, and debugging platforms. The role involves troubleshooting and resolving complex technical issues, verifying bugs, and contributing to building scalable solutions. The position offers a competitive salary, performance-based bonuses, and growth opportunities in a scaling SaaS company, with the chance to work with a high-performing, mission-driven team.
Aloware is a leading cloud-based contact center software that enables businesses to integrate customer communications across multiple channels. As a Technical Support Engineer, you will troubleshoot and resolve complex technical issues, verify bugs, and contribute to building scalable solutions.
Requirements
- 2+ years of experience in technical support, solutions engineering, or similar SaaS-facing role
- Prior experience in SaaS is required
- Prior experience in VoIP environments is highly preferred
- Recent experience in Intercom is highly preferred
- Familiar with tools like Salesforce, HubSpot, Jira, and debugging platforms
Benefits
- Competitive salary based on experience
- Performance-based bonuses
- Growth opportunities in a scaling SaaS company
- Work with a high-performing, mission-driven team
Originally posted on Himalayas