About This Role
Here is a summary of the key points from the Technical Support Engineer, Tier 3 Software position at KeepTruckin: 1. Key Technical Requirements and Skills: - Proficiency in developing RESTful API endpoints - Ability to triage critical customer issues and provide technical guidance - Experience in supporting Tier 2 customer services with escalations using JIRA and Salesforce - Expertise in troubleshooting and resolving support issues related to backend, frontend, and mobile resources 2. Team/Project Information: - The role is part of the technical support team and involves working on special projects as needed. - The position is located in Islamabad, Pakistan. 3. Unique/Notable Aspects: - The role involves identifying and alerting stakeholders on larger issues and trends, and understanding the magnitude and scope of the issues before escalating directly to
Who We Are KeepTruckin builds technology using the latest advancements in AI and computer vision to improve the safety and efficiency of businesses with vehicles. Over one million drivers and 100,000 companies across every industry trust KeepTruckin’s integrated platform to power their operations, prevent accidents and reduce costs. At KeepTruckin, we see our hard work rewarded in tangible ways every day, and we believe that intelligence is most powerful when paired with humility. We’re motivated by the opportunity to save lives on the road while impacting and improving every facet of multiple trillion-dollar industries that keep our physical economy moving. KeepTruckin is proud to be a Forbes Cloud 100 company, Forbes Best Startup Employer 2020, and an Inc Magazine Best Place to Work. About the Role: The Tier 3 Technical Support Engineer (Software) is a technical representative that manages, tracks, diagnoses, and troubleshoots the escalated cases in Support as well as are responsible for multiple special projects assigned based on the need. They also train, educate, assist, and provide guidance to other employees within the team and across the organization, as needed. An important aspect is to identify and alert the necessary stakeholders on larger issues and trends, and understanding the magnitude and scope of the issues before escalating directly to Tier 3/Engineers. This role is located in Islamabad, PK. What You’ll Do: Define, design and develop RESTful API endpoints for third-party developers to easily extend Keeptruckin’s product portfolio. Triage critical customer issues and provide technical guidance for customer engagement. Support Tier 2 customers services with customer escalations using JIRA and Salesforce. Determine how to resolve support issues related to KT’s backend, frontend and mobile resources. -- what changes need to be made to underlying data/process and how to apply them with minimal user disruption? Determine root cause of errors/bugs -- use